> Source: https://harryscleanteam.com.au/property-management.html > Hands-off short-term rental property management — Co-Host and Full Service tiers. Cleaning, listings, guest communications, owner statements, end-to-end ops. Commission-based, AU-wide. Short-Term Rental Property Management # Hand Off the Whole Property — We'll Run It From listing to linen, guest comms to monthly statements. Two tiers, commission-based, no lock-in. Choose Your Tier ## Two Ways to Hand Off Your Property Both tiers are commission-based — we earn when you earn. Pick the level of involvement that suits how hands-on you want to be. ### Co-Host You stay in the loop. We take the operational load off. - Turnover cleaning — same-day, photo-reported - Linen service — supplied, laundered, restocked - Listing presentation — copy review, photo refresh recommendations - Calendar & booking management — single channel, rates kept current - Guest communications — pre-stay, in-stay, post-stay - Issue triage — first response on platform complaints, maintenance flags - Monthly performance snapshot — bookings, occupancy, guest feedback ### Full Service You receive a monthly statement. We run the rest. - Everything in Co-Host - Multi-channel listing — Airbnb, Stayz, Booking.com - Dynamic pricing — rates adjusted by season, day-of-week, local events - Revenue management — occupancy & ADR targeting, channel mix optimisation - Maintenance coordination — vendor management, quote sign-off within agreed thresholds - Owner statements — monthly line-itemised statement & disbursement - Compliance & bookkeeping handover — clean records straight to your accountant What's Included ## The Operational Backbone Behind Every Stay Every tier is built on the same foundation: real cleaning standards, real guest communication, real reporting. ### Same-Day Turnovers Back-to-back bookings handled by a permanent cleaning team — your turnover is never a logistics problem. ### Photo-Verified Cleans Every turnover photo-reported room by room before the next guest arrives. You get the evidence; we hold the standard. ### Linen Supply Hotel-grade linen, laundered weekly, par-stocked at the property. You never count sheets again. ### Guest Communications Pre-stay logistics, in-stay troubleshooting, post-stay follow-up. Guests reach a person, not a chatbot. ### Channel & Calendar Management Booking platforms, rate updates, listing visibility — kept current so you never miss a booking window. ### Owner Reporting (Full Service) Monthly line-itemised statement: revenue, fees, disbursement. Records ready to hand to your accountant. Common Questions ## Property Management FAQ **What's the difference between Co-Host and Full Service?** Co-Host keeps you in the loop — you remain the listing owner, we run the day-to-day. Full Service takes the entire operation off your plate: multi-channel listings, dynamic pricing, owner statements, the lot. You see a monthly statement and a payout, nothing more unless you want to. **How does the commission work?** Both tiers are revenue-based — we earn when you earn. Co-Host carries a lower commission because you stay involved; Full Service is higher because we're running the whole operation, including pricing strategy and channel mix. We confirm your exact rate after a short discovery call about your property and goals. **Do I lose control of my property?** No. You set the boundaries — pricing floors, blackout dates, house rules, vendor spend thresholds. We operate within those boundaries and surface anything that needs your call. Cancel any time; no lock-in. **What's the onboarding process?** Discovery call → property walkthrough → listing & calendar audit → cleaner / linen setup → live within 2 weeks for most properties. We handle the handover from your current arrangement (or first-time listing setup) end-to-end. **Which areas do you manage in?** Castlemaine, Daylesford, Melbourne, North Melbourne, Richmond, and surrounding regional Victoria. If your property sits outside these areas, talk to us — we can often extend coverage for the right fit. **Can I switch tiers later?** Yes. Most owners start on Co-Host and graduate to Full Service once they've seen us run their property. Switching either direction takes a 30-day handover window. **Do you handle maintenance and repairs?** Co-Host: we flag and coordinate; you approve and pay vendors directly. Full Service: we manage end-to-end within an agreed monthly threshold (e.g. up to $X without sign-off), with anything above flagged to you. **What if I already have a cleaner I want to keep?** Talk to us. Most full-service arrangements include our cleaning team because we control the standard — but bespoke arrangements are possible, especially during transition periods. Useful Links ## Short-Stay Hosting Resources - Registering & paying the Victorian short-stay levy — [State Revenue Office Victoria](https://www.sro.vic.gov.au/owning-property/short-stay-levy) - Renting rights & obligations in Victoria — [Consumer Affairs Victoria](https://www.consumer.vic.gov.au/housing/renting) Ready to Talk ## Get a Property Management Quote Tell us about your property and we'll come back within 24 hours with a tier recommendation and the commission we'd quote. No obligation.